At Fantasy Island, our customers always come first! We are happy to advise you on the best mobility solutions for your needs. We strongly believe in improving the quality of life for those with a disability, through freedom and mobility for your day out in Skegness!
For all enquiries please contact our Guest Services and Sales Manager on 01754 871944 or use the below contact form.
Fantasy Island offer a 50% carers discount on our one-day Fantasy Island wristband. To redeem this discount, the carer must purchase their wristband upon arrival and show a form of evidence of being the carer for the guest visiting or that the guest needs a carer. This discount cannot be redeemed online or by phone.
Unfortunately, we do not offer a fast track, however, we have system in place where a member of your group can queue in place of another who is not able to. Once the member has reached the entrance to the ride, the person/s unable to queue may come through the exit. If you would like this system in place, please speak with your Customer Service Assistant upon arrival.
The safety of our guests is the highest priority at Fantasy Island. In the unlikely event of a ride evacuation, we have various robust procedures in place which our staff members are trained in executing so that an evacuation can be carried out as safely and as efficiently as possible.
An evacuation process can include, but is not limited to; the use of a ladder, walking down stairs or using machinery to transport the guests from a height, each visitor will be strapped into a harness throughout the process until the guest is on ground level as well as being guided by our trained staff members.
Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance and throughout the evacuation procedure.