Under 0.9m ride for FREE
Frequently Asked Questions
Online bookings for our family-friendly theme park can be booked up to midnight the day before your visit and will give you a 10% discount.
You will be sent a booking reference number via email. Please bring the email(Printed or on a mobile device) with you to any cashier point and they will issue your wristbands.
When paying, please be patient as the payment is taken via Creditcall and can take longer than our website to process. If the website comes up declined, then please check your bank as if you try again the payment may be taken twice and can take up to 5 days to go back in your account.
General Q & A
Do I need to pay if I'm not riding?
No, entry to the site if FREE, so you only pay if you wish to ride. You can access rides by either purchasing a ride wristband or loading a balance onto our Fantasy I-Card.
Can I pay by card when I arrive at Fantasy Island?
Fantasy Island accepts payment by all major credit and debit cards at our theme park sales desks.
How long are the ride queues?
Download our mobile app on the Apple App Store or Google Play Store for all live ride availability and queue times, this is constantly updated throughout the day so customers are well informed. For information on the day please call 01754 871 944.
How do I receive my wristbands?
You will receive a reference code via email, you are then required to bring the code onto site and quote it to any of the cashiers at our sales desks to retrieve your wristbands.
Does Fantasy Island offer Carers Discount?
If a disabled guest has the correct documentation and needs accompanying on the rides due to their disability, a carer can receive a half price wristband. Please note that we can only offer this discount on 1 day wristbands, it cannot be used in conjunction with any other offer.
Do you have any promotions on?
Take a look at our Rides Calendar & Prices page to see all wristband packages.
Can I use Carers Discount?
Yes, we offer Carers a 50% discount on our 1 Day Wristbands only (Excludes Fear Island and Discounted Wristband days) to redeem the discount the carer must bring supporting documents that show that they are the carer for the disabled visiting. This can only be purchased upon arrival. Cannot be used in conjunction with any other promotion, discount or offer.
Can I use NHS/Emergency discount?
Yes, we offer 30% off up to 4 wristbands on our 1 Day Wristbands only, to redeem this you must bring your ID Card and show it to the Cashier upon arrival. (Excludes Fear Island and Discounted Wristband days) Cannot be used in conjunction with any other promotion, discount or offer.
How do I know which rides are open?
Our mobile app is updated every morning from 10:30am with the current ride availability and it is update throughout the day.
You can download it here:
– AppleStore
– AndroidHow do I apply for the loyalty scheme?
If you have a Fantasy icard you must register it here once you reach the spending trigger levels you will achieve that level of loyalty.
If you do not have an icard then you can find out more here
Can an icard be shared?
iCards can be shared, you can place any amount of credit on there, at certain credit amounts we give you extra credit for free.
Check out our offers here.Do you offer fast track?
Unfortunately, we do not offer fast track, however, we have system in place where a member of your group can queue in place of another who is not able to. Once the member has reached the entrance to the ride, the others may come through the exit. If you would like this system in place, please speak with your Customer Service Assistant upon arrival.
Wristband Questions
Do babies have to pay?
We have a selection of children’s rides they can access if they meet the individual height requirements, they may however need accompanying by a paying adult.
What rides can they go on?
We have a selection of children’s rides they can access if they meet the individual height requirements, they may however need accompanying by a paying adult.
What is a Little Explorer Wristband?
This wristband is for the youngest amongst us all. Under 0.9m ride for FREE
We have a selection of children’s rides they can access if they meet the individual height requirements, they may however need accompanying by a paying adult.
What is an Adventurer Wristband?
This wristband can be purchased by anyone 0.9m or above – please note by purchasing this wristband you may have access to both Adventurer and Little Explorer rides only – (Individual height restrictions apply).
What is a Discovery Wristband?
This wristband can only be purchased by people who are 1.1m or above. This wristband provides unlimited access to all rides – (Individual height restrictions apply).
Can I use a 2-day wristband on separate days?
A 2 Day wristband can only be used two consecutive days in a row.
Can a wristband be shared?
Wristbands can only be places on one person’s wrist and cannot be shared.
Wristband Prices
For all wristband deals take a look at our Rides Calendar & Prices page.
Please see our wristband and height board for individual ride prices.
Opening Times
Please see our 2020 calendar for opening and closing times over the year or click the button below for more info:
Are dogs allowed?
Dogs are allowed onsite if they are well behaved and, on a lead, however they are not permitted inside the Pyramid, Arcade, Indoor Attractions or the Family Entertainment Centre.
What happens if it rains?
Should there be extreme weather conditions during the day, certain rides and attractions may be temporarily closed in the interests of health and safety. This information will, however, always be communicated as quickly and efficiently as possible to all guests at Fantasy Island. We have an all-encompassing site with a vast range of exciting and family fun indoor attractions such as our 10-pin bowling and 18-hole multi-platform adventure golf as well as indoor rides, a huge heated Family Entertainment Amusement Centre and cafes to warm up with a hot drink and a snack – we are certain you will not be disappointed.
Unfortunately, no refunds will be made due to bad weather, however in extreme weather conditions Fantasy Island offer a wet weather guarantee so customers can return. For more information please view our Wet Weather Guarantee.
Please note: Fantasy Island have a no refund policy. Please ensure you check all ride restrictions before purchasing a wristband or Fantasy I-Card.
We hope we have answered any queries that you may have, if you would like any additional information then please contact us or call Customer Services on 01754 871944
Group Bookings
If you would like to make a Group Booking enquiry please contact the email address or telephone number provided. Please note, our group booking start at 20+ guests.
