Frequently Asked Questions

We advise you book online though you can also purchase wristbands on arrival to the park.

Yes, you can. Please note, we will be adhering to all Government Track and Trace requirements, therefore, on arrival you will be required to set up a Fantasy Island account, supplying your name and contact information.

Entry to Fantasy Island is free. There is no charge for non-riders.

Yes, Fantasy Island is a free to enter site.

Visitors under 0.9m can receive a free Little Explorer Wristband. Little Explorer wristbands can be picked upon arrival.

Please note: On arrival, if your child is taller than 0.9m you will be asked to upgrade the ride wristband to an Adventurer wristband. This will incur a charge.

Yes, dogs are permitted on the site whilst on a lead.

Entry to Fantasy Islands Market is free of charge. Visitors are not required to pre-book tickets to gain access to the market.

Complimentary visit vouchers are still valid during 2021, please show your voucher upon arrival. You do not need to book this online.

We promise to honour a ‘money back guarantee’ if the Government impose a National Lockdown during our 2021 season.

Book in confidence, we won’t let COVID spoil your fun or leave you out of pocket! *

We’re following the development of the situation and closely monitoring the guidance from Public Health England, whose endorsements we follow.

At Fantasy Island we take great pride in the cleanliness and hygiene standards of our site. Please rest assured that out of an abundance of caution we have also adopted additional measures to ensure the safety of all guests, employees and the wider community including; outdoor hand washing stations, a team of additional cleaners and hand sanitiser at all rides and pay points.

If you’re looking to visit us this season, please check out our opening times and prices here: https://www.fantasyislandresort.co.uk/park-info/rides-calendar/

BOOK IN CONFIDENCE: https://www.fantasyislandresort.co.uk/buy-now/

* If the Government instruct closure, we advise all guests who have booked accommodation or attraction tickets to contact us and rearrange their visit or request a refund.

We have installed a number of hand washing and hand sanitiser stations across the entire park. Please wash your hands regularly.

Download our mobile app on the Apple App Store or Google Play Store for all live ride availability and queue times, this is constantly updated throughout the day so customers are well informed. For information on the day please call 01754 871 944.

You can download it here:

• Apple App Store
• Google Play Store

You will receive a reference code via email, you are then required to bring the code onto site and quote it to any of the cashiers at our sales desks to retrieve your wristbands.

When paying, please be patient as the payment is taken via Creditcall and can take longer than our website to process. If the website comes up declined, then please check your bank as if you try again the payment may be taken twice and can take up to 5 days to go back in your account.

Our mobile app is updated every morning from 10:30am with the current ride availability and it is update throughout the day.

You can download it here:
– AppleStore
– Android

iCards can be shared, you can place any amount of credit on there.

Unfortunately, we do not offer fast track, however, we have system in place where a member of your group can queue in place of another who is not able to. Once the member has reached the entrance to the ride, the others may come through the exit. If you would like this system in place, please speak with your Customer Service Assistant upon arrival.

Unfortunately, we do not allow camper vans in our car parks

This wristband can be purchased by anyone 0.9m or above – please note by purchasing this wristband you may have access to both Adventurer and Little Explorer rides only – (Individual height restrictions apply).

This wristband can only be purchased by people who are 1.1m or above. This wristband provides unlimited access to all rides – (Individual height restrictions apply).