Frequently Asked Questions

We highly recommend visitors pre-book ride wristbands online prior to visiting. This will ensure you will gain access to our attractions.

We highly recommend customers pre-book ride wristbands online in advance due to operating on a limited capacity. If we have availability remaining on the day, we will allow onsite ticket purchases. Please note, we will be adhering to all Government Track and Trace requirements, therefore, on arrival you will be required to set up a Fantasy Island account, supplying your name and contact information.

Due to operating on a limited capacity, we are unable to allow free entry to our ride and attraction areas. Visitors who wish to accompany their party will also need to purchase a wristband. We have recently introduced a ‘non rider’ wristband that can be purchased from our website for £5.00 pp.

Once in the park, visitors can experience a selection of rides without having to commit to purchasing a Discovery or Adventurer wristband. Our Fantasy i-Cards are available for guests to ‘Pay-As-You-Go’ on individual rides throughout the day. Ride prices range from £2.00 to £5.00 per person, per ride.
For more information message us or speak to our customer service advisors on arrival at the park.

All Fantasy Island wristband holders will be supplied with one complimentary face mask on arrival to our park.*
Face masks are mandatory on the following rides:

• The Millennium
• The Odyssey
• The Volcano
• The Mantis
• The Dodgems

Visitors are welcome to wear their face coverings on other attractions too, although, we will be specifically requiring face coverings on the attractions listed. Please note: anyone who loses their mask will be asked to purchase another prior to boarding these rides.
Our safety measures are in place to keep all visitors, employees, and the wider community safe. We thank you for your co-operation in advance.
*Face masks will be provided by Fantasy Island for the foreseeable future.

Please note: some groups – such as people with breathing problems or young children – may struggle to wear face coverings.
The Government states that face coverings should not be used by children under the age of 11, people with respiratory conditions or those who may find it difficult to manage them correctly. We endorse Government guidance and people with the conditions above will be exempt from the mandatory requirement.

By exiting our ride zone, visitors will have to re-join the entry queue prior to returning to the park.

Please note: if you have exited and wish to return to the park, you may have to wait to re-enter until we have sufficient capacity to allow you back in.

Visitors under 0.9m can enter with a free Little Explorer Wristband. Little Explorer wristbands must be pre-booked online in advance to ensure access to the site.

Please note: On arrival, if your child is taller than 0.9m you will be asked to upgrade the ride wristband to an Adventurer wristband. This will incur a charge.

Due to operating on a limited capacity, we are unable to allow pets access to both the market and fairground for the foreseeable future.

Entry to Fantasy Islands Market is free of charge. Visitors are not required to pre-book tickets to gain access to the market.

Complimentary visit vouchers are still valid during 2020, although, customers must  pre-book their visit by emailing us here

Toilet facilities are available on both the market and fairground. Please ensure you maintain social distancing in our toilet facilities.

We have installed a number of hand washing and hand sanitiser stations across the entire park. Please wash your hands regularly.

Download our mobile app on the Apple App Store or Google Play Store for all live ride availability and queue times, this is constantly updated throughout the day so customers are well informed. For information on the day please call 01754 871 944.

You can download it here:

• Apple App Store
• Google Play Store

You will receive a reference code via email, you are then required to bring the code onto site and quote it to any of the cashiers at our sales desks to retrieve your wristbands.

When paying, please be patient as the payment is taken via Creditcall and can take longer than our website to process. If the website comes up declined, then please check your bank as if you try again the payment may be taken twice and can take up to 5 days to go back in your account.

Our mobile app is updated every morning from 10:30am with the current ride availability and it is update throughout the day.

You can download it here:
– AppleStore
– Android

iCards can be shared, you can place any amount of credit on there.

Unfortunately, we do not offer fast track, however, we have system in place where a member of your group can queue in place of another who is not able to. Once the member has reached the entrance to the ride, the others may come through the exit. If you would like this system in place, please speak with your Customer Service Assistant upon arrival.

This wristband can be purchased by anyone 0.9m or above – please note by purchasing this wristband you may have access to both Adventurer and Little Explorer rides only – (Individual height restrictions apply).

This wristband can only be purchased by people who are 1.1m or above. This wristband provides unlimited access to all rides – (Individual height restrictions apply).