Frequently Asked Questions

COVID-19 FAQS

To review our COVID-19 measures and operational changes please click on the following link: https://www.fantasyislandresort.co.uk/park-info/covid-19/

  • We highly recommend visitors pre-book ride wristbands online prior to visiting. This will ensure you will gain access to our attractions.

  • We highly recommend customers pre-book ride wristbands online in advance due to operating on a limited capacity. If we have availability remaining on the day, we will allow onsite ticket purchases. Please note, we will be adhering to all Government Track and Trace requirements, therefore, on arrival you will be required to set up a Fantasy Island account, supplying your name and contact information.

  • Entry to Fantasy Island is free. Visitors are not required to pay to enter our ride and attraction zones.

  • All Fantasy Island wristband holders will be supplied with one complimentary face mask on arrival to our park.*
    Face masks are mandatory on the following rides:

    • The Millennium
    • The Odyssey
    • The Volcano
    • The Mantis
    • The Dodgems

    Visitors are welcome to wear their face coverings on other attractions too, although, we will be specifically requiring face coverings on the attractions listed. Please note: anyone who loses their mask will be asked to purchase another prior to boarding these rides.
    Our safety measures are in place to keep all visitors, employees, and the wider community safe. We thank you for your co-operation in advance.
    *Face masks will be provided by Fantasy Island for the foreseeable future.

    Please note: some groups – such as people with breathing problems or young children – may struggle to wear face coverings.
    The Government states that face coverings should not be used by children under the age of 11, people with respiratory conditions or those who may find it difficult to manage them correctly. We endorse Government guidance and people with the conditions above will be exempt from the mandatory requirement.

  • By exiting our ride zone, visitors will have to re-join the entry queue prior to returning to the park.

    Please note: if you have exited and wish to return to the park, you may have to wait to re-enter until we have sufficient capacity to allow you back in.

  • Visitors under 0.9m can enter with a free Little Explorer Wristband. Little Explorer wristbands must be pre-booked online in advance to ensure access to the site.

    Please note: On arrival, if your child is taller than 0.9m you will be asked to upgrade the ride wristband to an Adventurer wristband. This will incur a charge.

  • We have recently lifted our restriction on dogs. Dogs are now allowed in outdoor areas of the site again as of 07.09.2020

  • Entry to Fantasy Islands Market is free of charge. Visitors are not required to pre-book tickets to gain access to the market.

  • Complimentary visit vouchers are still valid during 2020, although, customers must  pre-book their visit by emailing us here

  • Toilet facilities are available on both the market and fairground. Please ensure you maintain social distancing in our toilet facilities.

  • We have installed a number of hand washing and hand sanitiser stations across the entire park. Please wash your hands regularly.

  • Unfortunately we do not allow camper vans on to our car parks

General Q & A

  • Download our mobile app on the Apple App Store or Google Play Store for all live ride availability and queue times, this is constantly updated throughout the day so customers are well informed. For information on the day please call 01754 871 944.

    You can download it here:

  • You will receive a reference code via email, you are then required to bring the code onto site and quote it to any of the cashiers at our sales desks to retrieve your wristbands.

    When paying, please be patient as the payment is taken via Creditcall and can take longer than our website to process. If the website comes up declined, then please check your bank as if you try again the payment may be taken twice and can take up to 5 days to go back in your account.

  • Our mobile app is updated every morning from 10:30am with the current ride availability and it is update throughout the day.

    You can download it here:
    AppleStore
    Android

  • iCards can be shared, you can place any amount of credit on there.

  • Unfortunately, we do not offer fast track, however, we have system in place where a member of your group can queue in place of another who is not able to. Once the member has reached the entrance to the ride, the others may come through the exit. If you would like this system in place, please speak with your Customer Service Assistant upon arrival.

Wristband Questions

  • Under 0.9m ride for FREE

    We have a selection of children’s rides they can access if they meet the individual height requirements, they may however need accompanying by a paying adult.

  • This wristband is for the youngest amongst us all. Under 0.9m ride for FREE

    We have a selection of children’s rides they can access if they meet the individual height requirements, they may however need accompanying by a paying adult.

  • This wristband can be purchased by anyone 0.9m or above – please note by purchasing this wristband you may have access to both Adventurer and Little Explorer rides only – (Individual height restrictions apply).

  • This wristband can only be purchased by people who are 1.1m or above. This wristband provides unlimited access to all rides – (Individual height restrictions apply).

  • Wristbands can only be placed on one person’s wrist and cannot be shared.

Wristband Prices

Please see our wristband and height board for individual ride prices.

Opening Times

Please see our 2020 calendar for opening and closing times over the year or click the button below for more info:

What happens if it rains?

Should there be extreme weather conditions during the day, certain rides and attractions may be temporarily closed in the interests of health and safety. This information will, however, always be communicated as quickly and efficiently as possible to all guests at Fantasy Island. We have an all-encompassing site with a vast range of exciting and family fun indoor attractions such as our 10-pin bowling and 18-hole multi-platform adventure golf as well as indoor rides, a huge heated Family Entertainment Amusement Centre and cafes to warm up with a hot drink and a snack – we are certain you will not be disappointed.

Unfortunately, no refunds will be made due to bad weather, however in extreme weather conditions Fantasy Island offer a wet weather guarantee so customers can return. For more information please view our Wet Weather Guarantee.

Please note: Fantasy Island have a no refund policy. Please ensure you check all ride restrictions before purchasing a wristband or Fantasy I-Card.

We hope we have answered any queries that you may have, if you would like any additional information then please contact us or call Customer Services on 01754 871944

Group Bookings

If you would like to make a Group Booking enquiry please contact the email address or telephone number provided. Please note, our group booking start at 20+ guests.