Frequently Asked Questions

COVID-19 FAQS

To review our COVID-19 measures and operational changes please click on the following link: https://www.fantasyislandresort.co.uk/park-info/covid-19/

  • We highly recommend visitors pre-book ride wristbands online prior to visiting. This will ensure you will gain access to our attractions.

  • We highly recommend customers pre-book ride wristbands online in advance due to operating in a limited capacity. Please note, we will be adhering to all Government Track and Trace requirements, therefore, on arrival you will be required to set up a Fantasy Island account, supplying your name and contact information.

  • Entry to Fantasy Island is free. Visitors are not required to pay to use our rides and attractions.

  • All Fantasy Island wristband holders will be supplied with one complimentary face mask on arrival to our park.*
    Face masks are mandatory on the following rides:

    • The Millennium
    • The Odyssey
    • The Volcano
    • The Mantis
    • The Dodgems

    Visitors are welcome to wear their face coverings on other attractions too, although, we will be specifically requiring face coverings on the attractions listed. Please note: anyone who loses their mask will be asked to purchase another prior to boarding these rides.
    Our safety measures are in place to keep all visitors, employees, and the wider community safe. We thank you for your co-operation in advance.

    *Face masks will be provided by Fantasy Island for the foreseeable future.

    Please note: some groups – such as people with breathing problems or young children – may struggle to wear face coverings.
    The Government states that face coverings should not be used by children under the age of 11, people with respiratory conditions or those who may find it difficult to manage them correctly. We endorse Government guidance and people with the conditions above will be exempt from the mandatory requirement.

    Please note: some groups – such as people with breathing problems or young children – may struggle to wear face coverings.
    The Government states that face coverings should not be used by children under the age of 11, people with respiratory conditions or those who may find it difficult to manage them correctly. We endorse Government guidance and people with the conditions above will be exempt from the mandatory requirement.

  • Yes, Fantasy Island is a free to enter site.

  • Visitors under 0.9m can enter with a free Little Explorer Wristband. Little Explorer wristbands must be pre-booked online in advance to ensure access to the site.

    Please note: On arrival, if your child is taller than 0.9m you will be asked to upgrade the ride wristband to an Adventurer wristband. This will incur a charge.

  • Yes, dogs are permitted on the site whilst on a lead.

  • Entry to Fantasy Islands Market is free of charge. Visitors are not required to pre-book tickets to gain access to the market.

  • Complimentary visit vouchers are still valid during 2021, although, customers must pre-book their visit by emailing us here

  • Toilet facilities are available on both the market and fairground. Please ensure you maintain social distancing in our toilet facilities.

  • We promise to honour a ‘money back guarantee’ if the Government impose a National Lockdown during our 2021 season.

    Book in confidence, we won’t let COVID spoil your fun or leave you out of pocket! *

    We’re following the development of the situation and closely monitoring the guidance from Public Health England, whose endorsements we follow.

    At Fantasy Island we take great pride in the cleanliness and hygiene standards of our site. Please rest assured that out of an abundance of caution we have also adopted additional measures to ensure the safety of all guests, employees and the wider community including; outdoor hand washing stations, a team of additional cleaners and hand sanitiser at all rides and pay points.

    If you’re looking to visit us this season, please check out our opening times and prices here: https://www.fantasyislandresort.co.uk/park-info/rides-calendar/

    BOOK IN CONFIDENCE: https://www.fantasyislandresort.co.uk/buy-now/

    * If the Government instruct closure, we advise all guests who have booked accommodation or attraction tickets to contact us and rearrange their visit or request a refund.

  • We have installed a number of hand washing and hand sanitiser stations across the entire park. Please wash your hands regularly.

General Q & A

  • Download our mobile app on the Apple App Store or Google Play Store for all live ride availability and queue times, this is constantly updated throughout the day so customers are well informed. For information on the day please call 01754 871 944.

    You can download it here:

  • You will receive a reference code via email, you are then required to bring the code onto site and quote it to any of the cashiers at our sales desks to retrieve your wristbands.

    When paying, please be patient as the payment is taken via Creditcall and can take longer than our website to process. If the website comes up declined, then please check your bank as if you try again the payment may be taken twice and can take up to 5 days to go back in your account.

  • Our mobile app is updated every morning from 10:30am with the current ride availability and it is update throughout the day.

    You can download it here:
    AppleStore
    Android

  • iCards can be shared, you can place any amount of credit on there.

  • Unfortunately, we do not offer fast track, however, we have system in place where a member of your group can queue in place of another who is not able to. Once the member has reached the entrance to the ride, the others may come through the exit. If you would like this system in place, please speak with your Customer Service Assistant upon arrival.

  • Unfortunately, we do not allow camper vans in our car parks

Wristband Questions

  • Under 0.9m ride for FREE

    We have a selection of children’s rides they can access if they meet the individual height requirements, they may however need accompanying by a paying adult.

  • This wristband is for the youngest amongst us all. Under 0.9m ride for FREE

    We have a selection of children’s rides they can access if they meet the individual height requirements, they may however need accompanying by a paying adult.

  • This wristband can be purchased by anyone 0.9m or above – please note by purchasing this wristband you may have access to both Adventurer and Little Explorer rides only – (Individual height restrictions apply).

  • This wristband can only be purchased by people who are 1.1m or above. This wristband provides unlimited access to all rides – (Individual height restrictions apply).

  • Wristbands can only be placed on one person’s wrist and cannot be shared.

Wristband Prices

Please see our wristband and height board for individual ride prices.

Opening Times

Please see our 2021 calendar for opening and closing times

What happens if it rains?

Should there be extreme weather conditions during the day, certain rides and attractions may be temporarily closed in the interests of health and safety. This information will, however, always be communicated as quickly and efficiently as possible to all guests at Fantasy Island. We have an all-encompassing site with a vast range of exciting and family fun indoor attractions such as our 10-pin bowling and 18-hole multi-platform adventure golf as well as indoor rides, a huge heated Family Entertainment Amusement Centre and cafes to warm up with a hot drink and a snack – we are certain you will not be disappointed.

Unfortunately, no refunds will be made due to bad weather, however in extreme weather conditions Fantasy Island offer a wet weather guarantee so customers can return. For more information, please view our Wet Weather Guarantee.

Please note: Fantasy Island have a no refund policy. Please ensure you check all ride restrictions before purchasing a wristband or Fantasy I-Card.

We hope we have answered any queries that you may have, if you would like any additional information then please contact us or call Customer Services on 01754 871944

Group Bookings

If you would like to make a Group Booking enquiry please contact the email address or telephone number provided. Please note, our group booking start at 20+ guests.

[email protected]

01754 871 944