Frequently Asked Questions

Online bookings for our family-friendly theme park can be booked up to midnight the day before your visit and will give you a 10% discount.

You will be sent a booking reference number via email. Please bring the email(Printed or on a mobile device) with you to any cashier point and they will issue your wristbands.

When paying, please be patient as the payment is taken via Creditcall and can take longer than our website to process. If the website comes up declined, then please check your bank as if you try again the payment may be taken twice and can take up to 5 days to go back in your account.

General Q & A

  • No, entry to the site if FREE, so you only pay if you wish to ride. You can access rides by either purchasing a ride wristband or loading a balance onto our Fantasy I-Card.

  • Fantasy Island accepts payment by all major credit and debit cards at our theme park sales desks.

  • Download our mobile app on the Apple App Store or Google Play Store for all live ride availability and queue times, this is constantly updated throughout the day so customers are well informed. For information on the day please call 01754 871 944.

  • You will receive a reference code via email, you are then required to bring the code onto site and quote it to any of the cashiers at our sales desks to retrieve your wristbands.

  • If a disabled guest has the correct documentation and needs accompanying on the rides due to their disability, a carer can receive a half price wristband. Please note that we can only offer this discount on 1 day wristbands, it cannot be used in conjunction with any other offer.

  • Take a look at our Rides Calendar & Prices page to see all wristband packages.

  • Yes, we offer Carers a 50% discount on our 1 Day Wristbands only (Excludes Fear Island and Discounted Wristband days) to redeem the discount the carer must bring supporting documents that show that they are the carer for the disabled visiting. This can only be purchased upon arrival. Cannot be used in conjunction with any other promotion, discount or offer.

  • Yes, we offer 30% off up to 4 wristbands on our 1 Day Wristbands only, to redeem this you must bring your ID Card and show it to the Cashier upon arrival. (Excludes Fear Island and Discounted Wristband days) Cannot be used in conjunction with any other promotion, discount or offer.

  • Our mobile app is updated every morning from 10:30am with the current ride availability and it is update throughout the day.

    You can download it here:
    AppleStore
    Android

  • If you have a Fantasy icard you must register it here once you reach the spending trigger levels you will achieve that level of loyalty.

    If you do not have an icard then you can find out more here

  • iCards can be shared, you can place any amount of credit on there, at certain credit amounts we give you extra credit for free.
    Check out our offers here.

  • Unfortunately, we do not offer fast track, however, we have system in place where a member of your group can queue in place of another who is not able to. Once the member has reached the entrance to the ride, the others may come through the exit. If you would like this system in place, please speak with your Customer Service Assistant upon arrival.

Wristband Questions

  • Under 0.9m ride for FREE

    We have a selection of children’s rides they can access if they meet the individual height requirements, they may however need accompanying by a paying adult.

  • We have a selection of children’s rides they can access if they meet the individual height requirements, they may however need accompanying by a paying adult.

  • This wristband is for the youngest amongst us all. Under 0.9m ride for FREE

    We have a selection of children’s rides they can access if they meet the individual height requirements, they may however need accompanying by a paying adult.

  • This wristband can be purchased by anyone 0.9m or above – please note by purchasing this wristband you may have access to both Adventurer and Little Explorer rides only – (Individual height restrictions apply).

  • This wristband can only be purchased by people who are 1.1m or above. This wristband provides unlimited access to all rides – (Individual height restrictions apply).

  • A 2 Day wristband can only be used two consecutive days in a row.

  • Wristbands can only be places on one person’s wrist and cannot be shared.

Wristband Prices

For all wristband deals take a look at our Rides Calendar & Prices page.

Please see our wristband and height board for individual ride prices.

Opening Times

Please see our 2020 calendar for opening and closing times over the year or click the button below for more info:

Are dogs allowed?

Dogs are allowed onsite if they are well behaved and, on a lead, however they are not permitted inside the Pyramid, Arcade, Indoor Attractions or the Family Entertainment Centre.

What happens if it rains?

Should there be extreme weather conditions during the day, certain rides and attractions may be temporarily closed in the interests of health and safety. This information will, however, always be communicated as quickly and efficiently as possible to all guests at Fantasy Island. We have an all-encompassing site with a vast range of exciting and family fun indoor attractions such as our 10-pin bowling and 18-hole multi-platform adventure golf as well as indoor rides, a huge heated Family Entertainment Amusement Centre and cafes to warm up with a hot drink and a snack – we are certain you will not be disappointed.

Unfortunately, no refunds will be made due to bad weather, however in extreme weather conditions Fantasy Island offer a wet weather guarantee so customers can return. For more information please view our Wet Weather Guarantee.

Please note: Fantasy Island have a no refund policy. Please ensure you check all ride restrictions before purchasing a wristband or Fantasy I-Card.

We hope we have answered any queries that you may have, if you would like any additional information then please contact us or call Customer Services on 01754 871944

Group Bookings

If you would like to make a Group Booking enquiry please contact the email address or telephone number provided. Please note, our group booking start at 20+ guests.